Shipping policy

All orders are processed within 2–4 business days. This includes order verification, quality checks, and secure packaging.

Once dispatched, delivery typically takes 7–12 business days.

Delivery times are estimates and may vary depending on courier services, customs processing, or seasonal demand.

All orders include tracking information.

You will receive a tracking number once your order has been shipped.

Please allow 24–72 hours for tracking updates to appear. Tracking updates are managed by the courier and are outside of our control.

Shipping delays may occur due to:

We are not responsible for delays caused by third-party carriers.

If tracking shows that your order has been delivered, this is considered proof of delivery.

Please check with neighbours or household members and contact the courier if needed.

We are not responsible for lost or stolen packages after delivery is confirmed.

Customers are responsible for providing accurate shipping details.

We are not responsible for:

Reshipping fees may apply if an order is returned.

For international orders, customs duties or import taxes (if applicable) are the responsibility of the customer.

We are not responsible for customs-related delays.

Orders cannot be modified or cancelled once processing has begun.

Thank you for choosing Noven. We appreciate your trust and support.