Refund policy
Eligibility
We accept returns and offer refunds in the following cases:
- Damaged or defective items
- Incorrect items received
- UK & EU customers: Right to cancel within 14 days of delivery under applicable consumer laws
Non-Eligible Returns
Unless required by law, we do not accept returns for:
- Change of mind
- Incorrect selection (e.g., size or variant)
- Personal preference
- Minor differences in colour or appearance
All sales are considered final unless they meet the eligibility criteria above.
Damaged, Defective, or Incorrect Items
Please contact us within 14 days of delivery.
We may request:
- Photos of the item
- Photos of the issue
- Photos of the packaging
Once verified, we will offer:
- A replacement (if available), or
- A refund to the original payment method
UK & EU 14-Day Cancellation
To exercise your right of withdrawal:
- Items must be unused and in original condition
- Customers are responsible for return shipping costs (unless required by law)
Refunds are issued once the return is received or proof of shipment is provided.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons once opened or used.
This does not affect your legal rights for faulty or incorrect items.
Delivery Responsibility
Customers must provide accurate shipping details.
We are not responsible for:
- Delivery delays caused by couriers
- Incorrect addresses
- Packages marked as delivered
Confirmed delivery is considered valid proof of fulfillment.
Refund Processing
Approved refunds are issued within 5–10 business days to the original payment method.
Shipping costs are non-refundable unless the return is due to our error or required by law.
Disputes
Please contact us before opening a dispute.
We reserve the right to provide order, tracking, and communication records in case of chargebacks.
Contact
Please include your order number and details of your request.
Thank you for choosing Noven.